Any suggestions as to why this is happening?

Hello Jeff, please provide your wallet address and NFT id.

Thanks Arturo.
My wallet address is 0xff0182Cf5A45Fa531b46b5274e7981EF59DEe4e6
and the token ID is 364.

Thank you for your response. Development team will look into this and get back to you as soon as possible.

Hello Jeff!

We just check and your NFT have 99999.998069257818541584 inside.


Wait for the next reward payment and then lock the NFT. The reward will move your nft above 100k XDC

Thanks Arturo, will do.

You should be able to do it now. Please let me know if you have any problems.